Committed to Your Success
80% of companies, including some of our Fortune 500 clients, use third-party sources for most of their IT service, support and solutions.
What makes our Field Services department successful is our commitment to making our clients’ needs our strengths. Every project has its own challenge; let us solve yours for you. Our field services will help reduce downtime, reduce client risk, facilitate client cost-savings, improve project efficiency, and provide a single point-of-contact for IT services.
At RSG, we maintain a database of over 6,300 expert, on-site technicians who are ready to help your business enhance its technology. Our field service personnel are scalable and mobile, servicing short-term, long-term, and multi-site IT deployment projects throughout the United States, Puerto Rico, Canada, Mexico, and select areas in Europe.
Trained to Minimize Disruption & Cost
Our field services teams are trained to follow a consistent and predictable framework, minimizing site disruptions and accelerating the deployment of new technologies. Our experienced technicians conduct rigorous quality practices during each deployment to ensure optimal project completion and customer satisfaction. Depending on project needs, the RSG field services team is able to prepare pre-configured solutions to reduce overall site deployment costs.
Scalable Onsite Experts
The RSG field services team addresses all phases of deployment, from planning on the front end, to deployment, operations and support, and asset disposition during the project lifecycle. With a successful and timely delivery in mind, the RSG field services team crafts solutions to align with customer goals. A sample of RSG field services capabilities include, but are not limited to:
- Data migration
- Device deployment/configuration
- Point-of-sale installations
- Network upgrades
- IT equipment and cabling infrastructure
- Server installations (including Rack & Stack networks)
- Configured/Unconfigured router refreshes
- Hardware installations (Commercial, Retail and Health Service)